Skip to content Skip to footer
Our Policies and Guidelines

Transparent policies ensuring fair and secure housing for all Arch residents

Arch is committed to providing clear, fair and transparent policies that protect both our residents and our communities. All policies are regularly reviewed to ensure they meet current legislative requirements and best practice standards. Please take the time to familiarise yourself with these important documents.

Policy Categories

Eligibility and Applications

01

Who can apply for Arch housing and how it is decided who will be offered a property

Last updated: [December 2025]

Policy Categories

Tenancy Management

01

Standard terms and conditions for Arch tenancies

Last updated: [December 2025]

02

How rent is calculated 

Last updated: [December 2025]

03

Outlines how feedback, complaints and appeals regarding our service is managed

Last updated: [December 2025]

General enquiries

For questions about any of these policies, please contact our team:

Phone

(02) 7235 3360

Email

enquiries@archhousing.com.au

Office Hours

Monday to Friday, 8.00am – 4.00pm

Affordable Housing Solutions for Modern Living